Legal
Privacy Policy
Last updated: January 2025 · In accordance with the Privacy Act 1988 (Cth)
Axis Engineers ABN: [YOUR ABN] — 116B Hilton Street, Glenroy VIC 3046 — info@axisengineers.com.au
1. Our Commitment to Privacy
Axis Engineers is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information.
2. Information We Collect
We collect personal information you provide directly to us, including: your name, email address, phone number, property address, and details of your engineering enquiry. We may also collect information about your use of our website through cookies and analytics tools including device type, browser, pages visited, and time spent on our site.
3. How We Use Your Information
We use your personal information to: respond to your enquiries and provide engineering services; prepare technical reports and documentation; send you our email newsletter if you have subscribed; improve our website and services; comply with legal obligations; and for internal record-keeping and business administration purposes.
4. Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may disclose your information to: our registered engineers and technical staff involved in your matter; subcontractors engaged to assist with your project (subject to confidentiality obligations); courts, tribunals, and legal proceedings where required; and government authorities where required by law.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our systems use industry-standard encryption for data transmission and storage. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.
7. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make an access or correction request, please contact us using the details below. We will respond within 30 days.
8. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in writing at info@axisengineers.com.au. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with a revised date. Your continued use of our website following any changes constitutes your acceptance of the updated policy.